RMA Request Guide
- Product
Manufacturing Location: Enter
the Location that your product was manufactured
at.
- Your e-Mail Address: Enter your
e-mail address
- Confirm e-Mail Address: Re-enter
your e-mail address
- Customer Name: Enter company
name
- RMA Requestor Name: Enter name of person
requesting the RMA
- Returning Plant Name: Enter
name of plant returning product
- Address, City,
State/Province, ZIP: Enter address of returning
plant
- Customer Phone Number: Enter the phone
number of the person requesting the RMA
- Program
Manager: Select the Kimball Program Manager,
if known. If not, select “Program
Manager Unknown”.
- Return Type: Please list the type
of return:
- Evaluation = Prototype or special consideration units
- Rework /Non-Warranty = Any rework or upgrade that KEG will be charging
for that service.
- Service = Requesting to take back units that are no longer needed
to fulfill your orders.
- Warranty = Customer Plant Returns including warranty/field returns
and plant failures.
- PO Number: Enter
the PO number on which the unit was received
into your plant on, if known. If not, enter
n/a.
- Material Number: Enter the Material
Number.
- Quantity: Enter the
quantity being returned.
- Kimball Serial Number
or Barcode: Please enter the Kimball
Serial number or Barcode of the unit being
returned.
- Customer Reference
Number: Enter Customer Reference number (your
internal tracking number for this return).
- Reason for
Return: Please explain in detail the
failure.
User's Guide for Customer RMA Request Form
Kimball Electronics Group • Rev:
B • Date: 09/15/2009 |